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| Contact Us! |
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How to order: |
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| If you see a particular model you're interested in, send us an email inquiry
by following our
Contact
Us! link, or send an email to
tony@cymbalsonly.com. You may also give me a
call at the shop: 315-525-6388. International orders, dial: +1-315-525-6388.
Phone hours are 8-5 M-F, EST. Emails are answered as quickly as possible,
well outside these hours, and on weekends. If you're submitting your order through email, tell us what you'd like to purchase along with the shipping destination, and I'll send you a total including shipping and insurance. During normal business hours, I will often have an email response back to you within minutes. (PLEASE NOTE: If you're emailing me from an AOL account, for some strange reason, AOL thinks my email replies are spam, so please check your spam folder - my reply will most likely be in there.) When we receive your payment, we will send you a confirmation email, as well as a shipping/tracking number. International orders are welcome! |
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Payments accepted: |
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Shipping: |
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| Shipping rates are individually calculated per transaction based on your zip
code and package weight. All domestic packages Monday through Friday are shipped
the same day
via UPS. Friday orders after 3:30 PM EST, and all Saturday and Sunday orders are
shipped the following Monday morning.
International shipments Monday through Saturday are sent out the same day through the US Postal Service. Saturday orders after 11:00 AM EST, and all Sunday orders are shipped the following Monday morning. Track your UPS packages here. Track USPS international shipments here. |
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Return Policy: |
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| Because you can hear the actual cymbal before purchase, returns are pretty rare; however, if when you receive the cymbal, and it's not to your liking, I will offer to swap it out for something else, (or store credit) for a period NOT EXCEEDING 7 days. This is strictly enforced. The customer is only responsible for extra shipping charges. There are no service charges or restocking fees. (This excludes used cymbals, closeouts, cymbals sent to international destinations, and anything that's been custom riveted. These pieces are not returnable.) |
*New York state residents are required to pay 8 % sales tax. All sales to Indonesia and Africa must use Western Union as the sole payment option, and will only ship via UPS, expedited delivery. Please Note: I can not ship Zildjian cymbals internationally.